Refund policy

At Livish, your satisfaction is our top priority. We offer a transparent and fair return and refund policy to ensure a smooth shopping experience for all customers.

1. Return Eligibility

  • You may return eligible items within 14 days of receiving your order.
  • Products must be in original condition, unused, with all original packaging, tags, and accessories.
  • Non-returnable items include: personal care items, undergarments, customized products, and perishable goods.

 

2. Return Process

To initiate a return, please:

  1. Contact our Customer Support team at care@livish.com or through our website within 14 days of delivery.
  2. Provide your order number, product details, and reason for return.
  3. Our team will review your request and coordinate the pickup or drop-off logistics.

 

3. Return Shipping Responsibility

  • If the return is due to Livish or vendor error (wrong item, damaged, defective, etc.), we or the vendor will cover return shipping costs.
  • If the return is due to a change of mind or customer preference, the customer will bear the return shipping cost.

 

4. Refunds

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

 

5. Exchanges

We currently do not offer product exchanges. If you’d like to exchange an item, please request a refund and place a new order for the desired item.

 

6. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a full replacement or refund at no additional cost.

 

7. Responsibility

  • Livish handles all returns and refunds directly. Vendors are not authorized to process or handle returns on behalf of Livish.
  • Abuse of the return policy, including repeated returns or returns of used products, may lead to account suspension.

 

8. Order Cancellations

  • You may cancel your order at any time before it has been handed over to the courier for dispatch at no extra cost.
  • Once the parcel has been collected by the courier, the standard return process and shipping responsibilities outlined above will apply.

 

9. Condition Assessment & Partial Refunds

  • All returned items undergo a quality inspection.
  • If the product shows signs of use, missing accessories, or damaged packaging, Livish reserves the right to deduct up to a 20% restocking fee or refuse the return.

 

10. Late or Missing Refunds

  • If you have not received your refund after 10 business days from our confirmation e‑mail, first check your bank account again, then contact your credit card provider.
  • If the refund is still missing, please reach out to care@livish.com, and we will assist immediately.

 

11. International Returns & Customs Duties

  • For orders shipped outside Kuwait, the customer is responsible for any customs duties, taxes, or brokerage fees incurred on the return shipment.
  • These fees are non‑refundable.

12. Cash on Delivery (COD) Orders

  • Refunds for COD purchases will be processed via bank transfer or Livish store credit within 10 business days of approval.
  • Customers must supply accurate banking details at the time of the refund request.

 

13. Gift Returns & Store Credit

If the item was marked as a gift and shipped directly to you, you will receive a Livish e‑gift card for the value of your return once the item is received and approved.

 

14. Contact Information

For any questions regarding returns, refunds, or this policy, please contact our Returns Department at care@livish.com or +965-9500-9600 Saturday-Thursday 9:00–18:00 (GMT+3).